Frequently Asked Questions

Yes, shopping at NEWDIW is safe. We provide tracking for every order and ensure your personal information is protected with our secure privacy policy.

Yes, we offer a comprehensive 6-month warranty on our Swiss Grade watches. If you encounter any issues with your order, simply reach out to us at [contact details forthcoming] with your order number and the email used for purchase. Our team will promptly assist you to resolve any concerns.

Absolutely! Just send us the link, name, or images of the watch you’re interested in via email or WhatsApp, and we’ll provide detailed photos and videos of the product to ensure it meets your expectations.

Yes, we offer discount coupons during seasonal sales. To ensure you don’t miss out, sign up for our newsletter and be the first to know about upcoming promotions and exclusive offers.

Yes, in many countries, it is legal to purchase replica watches, including the U.S., Canada, Australia, Ireland, France, Switzerland, Netherlands, Germany, and Italy. However, laws vary, so we recommend checking your local regulations before making a purchase.

We currently focus 100% on online sales and do not operate any physical retail stores. All purchases, support, and warranty services are handled through our official online channels.

Yes, we offer worldwide delivery, ensuring you can enjoy our products no matter where you are.

While such occurrences are rare due to our extensive experience with international shipping, should Customs seize your order, we will provide a 50% credit toward the cost of a replacement. We take every precaution to ensure a smooth clearance process for all our shipments.

Our watches are 1:1 replicas, made with the same premium materials and craftsmanship as the originals. Each one is thoroughly inspected to ensure it matches the highest standards before shipping.

Yes, our replica watches use high-quality Japanese and Swiss movements, ensuring they keep time as accurately as authentic models.

We use durable, scratch-resistant sapphire for the glass. The watch materials can be stainless steel, ceramic, titanium or 18k solid gold.

With proper care and maintenance, our replica watches are built to last a lifetime.

Our watch cases are crafted from scratch-resistant, durable stainless steel. Some models can be made by ceramic, titanium or even 18k solid gold.

Yes, our replica watches can be repaired. You can find any watch repair shop at your home country or simply contact our customer support if needed.

Swiss movements are renowned for their precision and longevity, while Japanese movements are reliable, quartz-based, and more budget-friendly.

No, it does not includes original papers. The box and papers are available upon request. Box and papers can be ordered separately for an additional cost.

We use scratch-resistant sapphire crystal glass in all our watches.

Yes, we can source specific models based on your preferences. Just share the details with us.

Yes, we offer customizations. Contact us with your wrist size and model specifications for a perfect fit.

Yes, our chronographs are fully functional, tested before shipping to ensure everything works perfectly.

Yes, all of our watches are water-resistant to varying depths. Consult with us for specific details per model. However, for all replica watches we do not recommend you to swim with it.

We offer a range of secure payment options, including Western Union, Money Gram, Bank Wire, Wise, Revolut, Crypto Payments, and PayPal (Friends & Family). If you have any questions or need further details, feel free to reach out to our customer support at [contact details forthcoming].

Yes, you can pay with your VISA or Mastercard through PayPal (Friends & Family) for a smooth and secure transaction.

At NEWDIW, VAT and import duties are not included. However, we send the watch as a gift and we write low value like 20 USD, so there is no extra frees or small amount depends on your country’s law.

Using a discount code is simple! Just enter the code in the “Coupon Code” field during checkout and click “Apply” to see your savings.

Yes, we do! For bulk orders, we provide special discounts. Contact our team via WhatsApp or email at [contact details forthcoming] to learn more about the offers available for larger purchases.

We’re excited to announce that a loyalty program is in the works! Stay tuned for more details on how you can benefit from it soon!

We prepare your watch for shipment within 1-3 days after purchase.

Shipping typically takes 5-7 business days, depending on your location.

Yes, once your purchase is complete, you’ll receive a tracking number to monitor your shipment.

The shipping fee is $40.

Yes, we offer free shipping on orders over $2,000 to many countries. For details, please contact us at [contact details forthcoming].

Yes, you can! We also offer gift wrapping and engraving services for an additional fee. Contact us for more details.

You can expect your watch within 5-15 days, depending on shipping workloads.

Yes, simply provide the shipping address in the order notes when placing your order.

You can reach us via email at [contact details forthcoming] or WhatsApp for any inquiries.

It’s likely that the watch wasn’t wound before shipping. To start it, wind the crown clockwise about 20-30 turns until you feel resistance. If it still doesn’t work, please contact our customer support at [contact details forthcoming] or Whats App, and we’ll assist you.

We accept returns within 3 days of delivery, provided the watch is unused and in the original condition and meet the requirements of retturn policy. For further details, contact our customer support via WhatsApp or email at [contact details forthcoming].

To maintain your watch, keep it away from water, dust, and dirt. Clean it regularly and have it serviced by a professional watchmaker every few years for optimal performance.